Complaints policy

If you are dissatisfied in any way with our services, we will do all we can to try to resolve your issues quickly, we will investigate your complaint and explain the outcome of our enquiries to you.

Most complaints can be sorted out by talking to the person you normally deal with in the team, so please talk to them first if you can. If they can't help or you would prefer to talk to someone else please ask to the SEND IAS manager.

Our contact details are:

• Tel: 0300 123 6706
• Email information.lineteam@lancashire.gov.uk

If your problem cannot be resolved by talking to a member of the team it will then be passed on to Lancashire County Council's corporate complaints service. If you wish you can email the council's corporate complaints department directly contact complaintsandfeedback@lancashire.gov.uk.